Return Policy

At VIDA MOULIN, operated by VIDA MOULIN LLC, we are committed to providing customers with trendy women’s fashion, quality products, and reliable service. We understand that returns or exchanges may occasionally be necessary, and we have established a clear and transparent return policy to ensure a smooth and fair process.

Eligibility for Returns

Items must be returned within 30 days of delivery
Products must be in original condition, unworn, unwashed, with all original tags and packaging intact
Only items purchased directly from VIDA MOULIN are eligible for returns
A valid proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

Certain items are not eligible for return, including:

Final sale or clearance items
Customized or personalized products (if applicable)
Gift cards and store credits

Return Process

1. Initiate a Return

Contact our customer support team at support@shopvidamoulin.com with your order number, product details, and reason for return.

2. Receive Return Instructions

Once your request is reviewed, our team will provide return instructions and the return authorization details if your request is approved.

3. Ship the Item

Pack the item securely in its original packaging. All returns should be shipped using a trackable shipping service. Customers are responsible for return shipping costs, unless the item is defective or incorrectly shipped.

4. Inspection & Approval

Once received, the returned item will be inspected to ensure it meets our return eligibility requirements.

5. Refund or Exchange

Approved refunds will be issued to the original payment method within 7–10 business days. If an exchange is requested, replacement items will be shipped based on availability.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. In such cases, VIDA MOULIN will cover return shipping costs and provide a replacement or full refund.

Refunds

Refunds are processed to the original payment method
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account
Original shipping fees are non-refundable, except in cases of defective or incorrect items

Exchanges

Exchanges are subject to product availability. If the requested size, color, or style is unavailable, a refund may be issued instead.

Our Commitment

At VIDA MOULIN, we aim to provide a transparent, efficient, and customer-focused return experience. We value our customers and strive to resolve all issues quickly and professionally.